Shipping & Returns Policy

—— LEGAL

Last updated: September 2026

1. Shipping Overview

We ship wholesale and custom towel orders worldwide from our manufacturing facility. Shipping costs and carrier options are calculated based on order size, weight, and destination, and will be confirmed with your order quotation.

2. Lead Times

Standard production lead time begins after design approval and deposit confirmation. Estimated timelines will be provided during the quotation stage and may vary based on order complexity and current production volume.

3. International Shipping

International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer unless otherwise agreed in writing.

4. Damaged or Defective Goods

If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery at sales@terrytowelmanufacturers.com with photos and your order reference so we can arrange an inspection and resolution.

5. Return Eligibility

Because towels are manufactured to custom specifications (branding, GSM weight, dimensions), custom orders are not eligible for return except in cases of confirmed manufacturing defects. Stock/standard items, where offered, may be returned within 14 days in original, unused condition.

6. Return Process

To initiate a return or claim, contact our wholesale support team at sales@terrytowelmanufacturers.com with your order number and details. We will provide instructions and confirm whether a replacement, credit, or refund applies.